FAQs

Frequently Asked Questions (FAQs)

Welcome to Aura Flame’s FAQs! Below, you’ll find answers to the most common questions about our products, orders, and policies. If you don’t see your question here, feel free to contact us at auraflame.online@gmail.com.

1. What is the Aura Flame Aroma Diffuser Flame Lamp? The Aroma Diffuser Flame Lamp is a multifunctional device designed to provide aromatherapy, humidity control, and a stunning flame-like effect to elevate your space. It’s perfect for creating a relaxing and stylish ambiance in any room.

2. How do I use the diffuser? Simply fill the tank with water, add a few drops of your favorite non-corrosive essential oil, and turn it on. Plug it into a USB port with a 5V2A adapter for optimal performance.

3. Does the lamp include essential oils? No, the diffuser does not come with essential oils. You can use any non-corrosive essential oils that you prefer for aromatherapy.

4. How long does shipping take?

  • Standard Shipping: 7-14 business days.
  • Express Shipping: 3-7 business days (available for select locations). For more details, visit our Shipping Policy.
  • Actual delivery times may vary based on your location and external factors such as weather or customs delays.

    6. What is your return policy? We offer hassle-free returns within 10 days of receiving your order. Products must be unused and in their original packaging. Visit our Return Policy page for complete details.

    7. Do you ship internationally? Yes, we ship worldwide! However, customers are responsible for any customs fees, duties, or taxes required by their country.

    8. What if my product arrives damaged or defective? If your product arrives damaged or defective, please contact us immediately at auraflame.online@gmail.com with your order details and photos of the issue. We’ll resolve it as quickly as possible.

    9. How do I clean the diffuser? To clean the diffuser, empty the water tank, wipe it with a damp cloth, and avoid using harsh cleaning agents. Regular maintenance ensures optimal performance.

    10. Can I use the diffuser without essential oils? Yes, you can use the diffuser with just water to enjoy the humidifier feature without any fragrance.

    11. How do I contact customer support? You can reach us anytime at auraflame.online@gmail.com. We’re here to help with any questions or concerns!